Bethesda's website briefly revealed customer support tickets and personal information

Glitch in Bethesda Support System Accidentally Gives Users Access to Other Customer Info

Two Bethesda representatives have since tried to address players' frustrations in the comments sections of numerous subreddit threads, promising more information "ASAP" and more comprehensive patch notes in the future. This caused even more backlash, leading Bethesda to send out a tweet stating that they were in the process of finalizing replacement canvas bags to be sent to people.

The launch of Fallout 76 has been beset by problems. The company said those who bought the special edition could submit a ticket and receive a replacement canvas bag-once they're ready. As in, every ticket going through the system.

If you want to see what kind of Creation Club content is available, which is likely one of the reasons for this Fallout 4 update, head over to the official forums to see a Sneak Peek of the new content.

Patching a game that's already so complicated and problematic can't be easy, and given the Bethesda's track record with big, open world RPGs, I'm not surprised that the latest batch of fixes have also introduced some new problems. That "thread locked" notice went away shortly afterward, with an indication that the data-leak issue had been resolved. And a screenshot from Twitter user Jessie Tracy showed she was able to see the status of other customers' tickets ("Waiting on agent", "closed by customer", "investigation ongoing) on her account". I was unable to file a ticket to attempt to replicate the issue, however, as the ticket-submission page was still missing its "submit" button as of press time.

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How long the issue was present and / or how much data was accessed by users remains unknown.

Equally, as this is simply a service issue and hotfix, Bethesda has warned that the game will not have any additional patch notes to share.

'We plan to notify customers who may have been impacted. "Bethesda takes the privacy of our customers seriously, and we sincerely apologize for this situation", the statement concludes.

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