Twitter to hide bad tweets from conversations and searches

Twitter to start hiding comments from suspected 'trolls' in conversations

"We want to take the burden of the work off the people receiving the abuse or the harassment", Dorsey said in a briefing with reporters. Criticism of its approach has led to the implementation of new rules meant to reduce hate speech, and more rules were announced in February targeted specifically to people encouraging self-harm.

To determine whether an account is actively trolling others, the company looks at whether many accounts are accessed from the same IP address, which could indicate they belong to a unique user.

"We've focused most of our efforts on removing content against our terms, instead of building a systemic framework to help encourage more healthy debate, conversations, and critical thinking", he added in a follow-up tweet. The company also found that less than 1% of Twitter accounts made up the majority of abuse reports and that numerous reported tweets did not actually violate the company's rules, despite "detract [ing] from the overall experience" for most users. Other signals will include whether an account has confirmed an email address or whether an account appears to be acting in a coordinated attack.

They said that while less than 1pc of Twitter accounts have been reported for abuse, others have not because they have not violated policy per se, but have still have managed to have a negative impact on people's experiences of Twitter. The tweets will still be available if users select "Show more replies" or choose to see everything in search.

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Twitter's troll problem has not improved, despite various measures taken by the company.

The company said tests of the new system had resulted in fewer abuse reports being filed, suggesting people were having a "better experience".

This is to improve the health of the conversation and improve everyone's Twitter experience. In addition, Twitter said that "less than one percent of accounts make up the majority of accounts reported for abuse, but a lot of what's reported does not violate our rules". However, it does show how much work is being put by the company to get things right. Our goal is to learn fast and make our processes and tools smarter. Thousands of behavioral cues-such as heavily tweeting at accounts you don't even follow-will provide the service with more informed data so that it can protect healthy conversation from unwelcome nuisances. We'll continue to be open and honest about the mistakes we make and the progress we are making.

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